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Last Updated: 12/20/2019
JC Resorts, its parents, subsidiaries, related companies and other controlled affiliates (collectively, “JC Resorts,” “we,” “us,” and “our”) provides this privacy policy (the “Privacy Policy”) to describe the types of information we collect from you when you visit and use our websites maintained at www.jcresorts.com, www.surfandsandresort.com, www.scrippsinn.com, www.ranchobernardoinn.com, www.jcgolf.com, and any other websites and mobile applications operated by us that link to this Privacy Policy (the “website(s)), and our practices for collecting, using, and disclosing that information. This Privacy Policy applies to information collected from or about you on the Websites, through email and other electronic messages between you and the Websites, and when you interact with our advertising on third-party websites, if that advertising includes links to this Privacy Policy. This Privacy Policy does not apply to information that may be collected by us offline or through any other means, including on any other websites operated by us or any third parties (including our affiliates). This Policy also does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from the Website. Certain transactions and services offered while visiting the Websites may be processed or provided by service providers and other strategic partners, even though it appears that you may not have left the Website (e.g., reservations, payment processing, hosting).
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. BY ACCESSING OR USING THE WEBSITES, YOU CONSENT TO OUR COLLECTION, USE AND DISCLOSURE OF INFORMATION ABOUT YOU AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH OUR POLICIES AND PRACTICES, DO NOT USE OUR WEBSITES. Your continued use of the Websites after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.
The Websites are operated from the United States in accordance with laws of the United States and visitors to the Websites should be aware that the laws of the United States may differ from those of your country of residence. By using the Websites, participating in any Website activities, and/or providing us with your personal information, you: (i) consent to the transfers and processing of any information you provide to the Websites; (ii) acknowledge that U.S. law provides a lower standard of protection for personal data than the laws of various countries including, but not limited to, the European Union; and (iii) understand that the Websites will use, process and share your information in accordance with our Privacy Policy and U.S. law. Click on one of the links below to jump to a specific section:
As you navigate through and interact with the Websites, we and our service providers may use automatic data collection technologies, such as cookies and other technologies, to collect certain Commercial Information and Internet Activity Information, including:
Like many other websites, our Websites may use cookies and Other Technologies to help us and third parties: obtain information about your visits to the Websites; deliver online and mobile advertisements and content for JC Resorts and for third parties that are tailored to your apparent interests; process your reservations, purchases or requests; analyze your visiting patterns; personalize your experience on the Websites; facilitate social media functions; and engage in website and advertising analytics. “Cookies” are small text files that are stored on your computer or device when you visit a website, if your web browser or device settings permit. Some cookies are stored only temporarily during a browsing session and are deleted when you close your browser (session cookies). Other cookies are not deleted when you close your browser, but are saved on your computer or device for a fixed period of time or until you delete them (persistent cookies). Each time you visit the Websites the server that set the cookie will recognize the persistent cookie stored on your computer or device. Various types of cookies may be used on our Websites, including:
Many web browsers may be initially set to accept cookies. If you prefer, you can set your web browser to refuse cookies. You may also delete cookies manually from your hard drive through your internet browser or other programs. For more information on how to manage browser cookies, see https://www.allaboutcookies.org. You also can learn more about opting out of our vendors’ and other advertisers’ use of cookies used to tailor ads and other content to you by visiting https://www.networkadvertising.org/managing/opt_out.asp and https://www.aboutads.info/choices. View the Analytics and Online Tracking sections below to learn more about how to opt-out of other advertising cookies and analytics cookies. Please keep in mind that although you may disable cookies in your browser and still access and use the Websites, disabling cookies may prevent you from taking advantage of certain features on the Websites. Please also note that disabling or clearing cookies may affect cookie-based opt-outs by either preventing you from using such opt-outs or clearing cookie-based opt-outs that you previously set, in which case you would have to revisit the applicable pages and renew your opt-out after clearing cookies. Managing cookies also will not disable non-cookie technologies present on the Websites and Apps. Other Technologies also may be used on the Websites, allowing us and our third-party service providers to: track customer response to our advertisements, Website content and emails; determine our users’ ability to receive HTML-based emails and to know how many users open an email; allow our service providers to compile aggregated statistics about our email and advertising campaigns; enable us to better target advertising and provide offers and promotions that we believe may be of interest to you; and enhance customer support and the usability of our Website.
Some web browsers may give you the ability to enable a “do not track” setting that sends a special signal to the websites you encounter while web browsing that you do not want to have your online activities tracked. These features are not yet uniform, and we do not respond to web browser “do not track” signals at this time. If we do so in the future, we will update this Privacy Policy to describe how we respond to such signals. As discussed below, we work with third-party vendors that use tracking technologies on our Websites in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our Websites and other websites over time, and use this information to determine which ads you see on third-party websites and mobile applications. For more information about these interest-based advertising practices and to understand your options, please visit the website for the Network Advertising Initiative at https://www.networkadvertising.org or the website of the Digital Advertising Alliance at https://www.aboutads.info.
We may engage in interest-based advertising provided by vendors (such as advertising networks and ad servers) in order to deliver advertisements and personalized content that we believe will be of interest to you. These vendors typically use a cookie alone or with Other Technologies to track and collect anonymous information about your interests during your visits to our Websites and other websites and mobile applications or when you view or interact with one of the advertisements they place on various websites or on mobile platforms. These vendors use this information to make predictions about your characteristics, interests or preferences and to display advertisements across the Internet and on mobile platforms that are tailored to your apparent interests. Advertisements may be provided to you based on your online behavior (on our Websites and on third-party websites and mobile applications), or based on your search activity, your geographic location or other information. For example, if you make a reservation on the Websites, you may see an advertisement from JC Resorts later when you visit another website or on a mobile platform. This is called retargeting. You also may see the advertisements for third parties on the Websites, on third-party websites or mobile platforms based on your visits to, and activities on, the Websites, third-party websites, and mobile platforms. To the extent that third-parties are using cookies or Other Technologies for interest-based advertising, JC Resorts does not control the use of the technologies or the resulting information. We use Google’s Remarketing with Google AdWords to retarget users and show you our ads as you browse other websites around the Internet. The Remarketing service delivers our ads through the Google Display Network, which includes both Google.com pages and the sites of trusted publishers. Click here for more information on the types of advertising cookies that Google uses, and here for more information about how Google uses advertising cookies. Click here to read the Google privacy policy. You can opt-out of Google’s use of cookies and/or customize Google display network ads by visiting the Ads Settings at https://www.google.com/ads/preferences/. Alternatively, you can opt-out of Remarketing with Google by visiting https://www.networkadvertising.org. We also use the DoubleClick cookie in connection with Google’s Remarketing service. To learn more about DoubleClick cookies, click here. If you want to permanently opt-out of the DoubleClick cookie, you can install the DoubleClick opt-out extension by clicking here. To serve ads in our mobile applications, Google may use anonymous identifiers. These perform similar functions to cookies. To learn more about how to opt-out of interest-based advertising for your mobile device, click here. Some advertising networks are members of the Network Advertising Initiative, which offers a single location to opt-out of ad targeting from member companies. To learn more about interest-based advertising generally as well as your options for opting-out, please visit https://www.networkadvertising.org or https://aboutads.info. Please keep in mind that even if you opt out of receiving ads tailored to your apparent interests, you will continue to see ads from online advertising networks. However, those networks will not be able to apply. any of your apparent ad preferences and the ads that you see therefore may be less relevant to your interests.
We engage service providers to provide us analytics data relating to use of the Websites and our advertising. These service providers may use cookies and Other Technologies alone or in conjunction with anonymous identifiers to collect information about you when you use the Websites or interact with our ads on other websites. For example, we use Google Analytics to measure and report how users interact with our Websites and advertisements for the purposes of understanding and optimizing web usage, measuring conversion tracking, measuring, enhancing and optimizing the effectiveness of our content and advertising campaigns, targeting advertising, and for other business and market research purposes. For more information about Google Analytics and how it collects and processes data, please see “How Google Uses Data When You Use Our Partners’ Sites or Apps.” For more information about how Google Analytics uses cookies to measure user interactions on websites, click here. Google’s ability to use and share information collected by Google Analytics about your visits to the Websites is restricted by Google’s Terms of Service and the Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to the Websites by disabling cookies on your browser, as described above. If you do not want your Website visit data reported by the Google Analytics JavaScript, you also can install the Google Analytics opt-out browser add-on. This add-on instructs the Google Analytics JavaScript to prohibit sending visit information to Google Analytics, but does not prevent information from being sent to the Website itself or in other ways to other website analytics services. Click here if you would like to learn more about the Google Analytics opt-out browser add-on, and click here to install the opt-out browser add-on. We do not combine the information collected through the use of Google Analytics with your personal information.
IP Addresses are automatically reported by your browser each time you view a page on the Websites. We may use your IP address for various purposes, including to: determine your general (but not precise) geographic location and to tailor advertising based on general geographic area or other information derived from your IP address; provide aggregated data to advertisers about the volume of use on the Websites; diagnose or service technology problems; estimate the total number of users visiting the Websites from specific geographical regions; and to track advertising and conversions on the Websites. We reserve the right to combine personally identifiable information we collect on the Websites with publicly available information or information otherwise obtained from third parties or affiliates. We may aggregate or anonymize information that we have collected for use in connection with interest-based advertising.
The legal basis for processing your personal information is made up of one or more of the following reasons: (i) your consent, and/or (ii) providing the services you have requested, and/or (iii) compliance with applicable laws, regulations, court orders or other legal process.
JC Resorts does not rent, sell, or disclose your personally identifiable information to non-affiliated companies except to provide products and services you have requested, when we have your permission, as permitted by applicable law, or as otherwise described in this Privacy Policy. Specifically, we have not sold your personal information in the previous 12 months We may disclose your personally identifiable information:
In addition, we reserve the right to use IP addresses to identify you and we may provide any information about or relating to you, including any personally identifiable information about you collected under this Privacy Policy, to third parties without your consent if we reasonably believe that such action is necessary to:
We may share your data across multiple jurisdictions in order, if reasonably necessary, to provide you with the best possible services. Your personal information may be transferred and stored in the United States of America and in other countries where our third party service providers, advisors and consultants are located.
The JC Resorts Websites may contain hyperlinks to or advertising for third-party websites. By clicking on these links or advertisements, you are visiting websites outside of JC Resorts’ control. JC Resorts is not responsible for any content on third-party websites, or for the collection, use, maintenance, sharing, or disclosure of data and information by the operators of those websites. This Privacy Policy does not apply to information, including personal information, you provide when visiting third-party websites. We urge you to note when you leave our Websites and to read the privacy statements of third-party websites for information about their data collection practices before submitting any personally identifiable information to other websites. Third-party websites include social media sites (such as Facebook and Twitter) on which JC Resorts or our properties may have accounts or fan pages where you may be able to post information and materials. If you have any questions about the privacy practices of other websites, you should contact the relevant parties controlling these websites for more information.
The Websites may use widgets and plug-ins (such as the Facebook “like” button, the Twitter “Follow Us” feature, or similar mechanisms from Instagram, Google+, Pinterest, or other social media platforms), which are interactive mini-programs that run on our Websites to provide specific services from another company. Such third-party features may collect information about you, like your IP address and the page(s) you visit on the Websites, as well as personal information, such as your email address. They also may place cookies or other tracking mechanisms on your browser or device to enable the widget to function properly. Your interactions with these features are governed by the privacy policies of the third parties that created them. We encourage you to review the privacy policies of the applicable third party before using them.
Our Websites are not directed to or intended to be used by individuals under the age of 18. We do present information regarding our kids programs on some of our Websites for the reference of adults that are interested in activities at our properties for children. We do not knowingly collect personal information from anyone under the age of 18. If we are notified that we have collected or received personal information from a child under the age of 18, we will take reasonable steps to delete that information in accordance with applicable laws. If you are the parent or guardian of a child under the age of 18 and you believe your child has provided us personal information about themselves, please contact us by emailing us at privacypolicy@jcresorts.com or by sending us a letter to JC Resorts, Attention: Privacy Department, 533 Coast Blvd South, La Jolla, CA 92037.
We take reasonable steps to protect personally identifiable information that we store from accidental loss or from unauthorized access, disclosure, alteration or destruction. For example, our servers are protected by reasonable physical and electronic security measures. Despite these efforts, please be advised that no electronic storage, security system or means of transmitting data over the Internet can be guaranteed to be entirely secure, including without limitation with respect to computer viruses, malicious software and hacker attacks, and there is some risk that an unauthorized third party may find a way to circumvent our security systems or that transmission of your information over the Internet will be intercepted. We cannot and do not guarantee or warrant the security of your personal information. Unless otherwise expressly stated, email transmissions sent through the Websites are not secure. Therefore, for your own privacy protection, we recommend that you do not include any confidential or sensitive personal information such as passwords, credit card details, or bank account information, in any emails that you send to us.
Your principal rights under the European Union General Data Protection Regulation are: (a) right of access; (b) right to rectification; (c) right to erasure; (d) right to restriction of processing; (e) right to data portability; and (f) right to object. You may exercise these rights by contacting privacypolicy@jcresorts.com.
You may file a complaint with the applicable supervisory authority if you believe we are not complying with applicable data protection laws.
Pursuant to California Civil Code Section 1798.83, individual customers who reside in California and who have provided their personal information to JC Resorts may request information about our disclosure of certain categories of personally identifiable information to third parties for the third parties’ direct marketing purposes. Such requests must be submitted to us at one of the following addresses: privacypolicy@jcresorts.com or JC Resorts, Attention: Privacy Department, 533 Coast Blvd South, La Jolla, CA 92037. Please include the subject heading “California Privacy Rights.” Within thirty days after receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year (if any), along with the names and addresses of these third parties. This request may be made no more than once per calendar year. Please be aware that not all information sharing is covered by the California privacy rights requirements and only information on covered sharing will be included in our response. We reserve our right not to respond to requests submitted to addresses other than the addresses specified in this paragraph.
In certain circumstances you may be able to designate an authorized person to make a request on your behalf. To determine if this applies to you please send an email to privacypolicy@jcresorts.com.
We may change or update this Privacy Policy at any time, but we will always update it at least once a year. You can identify the date that this Privacy Policy was last updated by looking at the date at the top of this Privacy Policy. When we change this Privacy Policy in a material way, a notice will be posted on the homepage of the Websites for a reasonable period of time following such update. Any changes to this Privacy Policy will take effect upon posting to the Websites. Use of the Websites following posted changes constitutes your acceptance of the revised Privacy Policy then in effect.
To ask questions or to comment on this Privacy Policy, please contact us by email at privacypolicy@jcresorts.com, or by post at JC Resorts, Attention: Privacy Department, 533 Coast Blvd South, La Jolla, CA 92037. JC Resorts is considered a data controller under the European Union General Data Protection Regulation.
