YOUR SAFETY AND WELLBEING IS OUR PRIORITY
We have always taken great pride in delivering the highest standards in cleanliness and hygiene. Now, we’ve supplemented those practices with a comprehensive system of enhanced health and safety protocols based on the guidelines set forth by the Centers for Disease Control, the California Department of Public Health and the California Hotel & Lodging Association. We have implemented a rigorous ongoing training program to ensure a clean, safe and healthy environment throughout our resort for our valued guests and employees. As government and health officials release new guidelines on hygienic and social distancing practices, we will adapt our own protocols with an abundance of caution for the safety of both our guests and our employees. The following outlines the precautionary measures currently in effect at the resort to protect against COVID-19. Each department has its own detailed set of procedures, which are based on expert guidance from leaders in sanitization and safety.
PLEASE CLICK HERE FOR THE LATEST UPDATES ON RESORT SERVICES AND SAFETY MEASURES IN PLACE.
HOW DO I GET TO SURF & SAND RESORT?
SURF & SAND is settled on the Laguna coastline, just south of Newport Beach. The Resort is an approximately 1-hour drive from LAX and an approximately 20-minute drive from Orange County’s John Wayne Airport.
Directions from LAX and John Wayne Airport
1. Follow the signs exiting the airport that lead to the 405 Freeway South.
2. Stay on Interstate 405 until you reach the 133 (Laguna Canyon Hwy) toward Laguna Beach.
3. The Hwy ends at Highway 1 (PCH), then take a left (south). Surf & Sand Resort is 1 mile south on the ocean side of the highway.
Directions from San Diego
1. Take 5 North toward Los Angeles.
2. Take the “Beach Cities” Exit and head north on “Beach Cities” Highway 1 North.
3. Head north approximately 10 miles. Surf & Sand Resort is located on the ocean side of the highway.
WHICH AIRPORT IS CLOSEST TO SURF & SAND RESORT?
John Wayne airport is a short 20-minute drive from Newport Coast. Los Angeles International Airport (LAX), and San Diego Airport (SAN) are approximately an hour away from the resort.
WHAT TRANSPORTATION OPTIONS ARE AVAILABLE TO AND FROM THE AIRPORT?
Travel to and from the local airports can be handled by taxi or private car service. Taxi fares run around $60 for the John Wayne Airport and $180 for the Los Angeles International Airport, not including gratuity. The driver should be paid directly and credit cards are typically accepted.
Our Surf & Sand Resort concierge team can arrange a private car service for you. Rates start at $150 for the John Wayne Airport each way and $218 for the Los Angeles International Airport each way. Both rates include taxes and gratuities. The cost may also be placed on the guest folio. Please contact the concierge team at firstname.lastname@example.org or 844.489.3652 for inquiries.
WHAT ARE CHECK-IN AND CHECK-OUT TIMES?
We guarantee that you will be able to check-in to our Laguna Beach Resort & Spa at 4 p.m. The room is yours until 12:00 p.m. on your day of departure. If you wish to check-out later than 12:00 p.m., please contact the front desk.
WHAT DO I DO IF I REQUIRE EARLY CHECK-IN OR LATE CHECK-OUT?
We would love to accommodate your travel needs. You may request early check-in and late check-out by calling the front desk on the day of your planned arrival. At the time of booking, the reservation agent may note the request in the comments. However, we cannot guarantee until the day of check-in if the room will be available before 4 p.m. To request late check-out, please call the front desk on the day of departure. We currently have special protocols in place for arrivals and departures to ensure the safety of guests and colleagues. In order to serve all guests safely, we encourage pre-booking your check-in time through the front desk or our call center and inquiring about late check-out on your planned day of departure.
WHAT IS THE OPENKEY APP?
We encourage the use of our keyless guest room entry system for convenience and to reduce person-to-person contact. Download the OpenKey app so that you can easily use your smartphone to unlock your guestroom door. Click here for details.
WANT TO SEE A MAP OF THE RESORT?
To aid in your safe movement around the resort while ensuring proper social distancing, certain areas of the resort are unidirectional such as stairways and the entrance/exit to the pool area. You can view and download the resort map here.
WHAT IS YOUR PET POLICY?
At this time, we are unable to allow pets onsite, however we look forward to welcoming them in the future when it is safe to do so. Only service dogs will be allowed onsite until further notice. When we are able to resume allowing pets, our policy allows dogs, 25 lbs. and under, at the Surf & Sand Resort. There is a non-refundable deep-cleaning fee of $150. Click here to learn about our Pet Program.
IS THERE A RESORT FEE?
Under regular operations, a $25 daily resort fee is applied to each hotel reservation and includes amenities and services designed to enhance your experience at Surf & Sand Resort. We are currently waiving the resort fee for all bookings made by May 31, 2020, for any future stay as we temporarily have limited services available in order to reflect safety and social distancing guidelines set forth by the California Department of Public Health. Details on available services can be found here.
Under normal operations, once resumed, our amenities provided by the resort fee are:
IS THERE A PARKING FEE?
Our valet parking service will take care of your vehicle and has a $40 overnight fee. We have specific safety protocols in place for our valet parking service, which can be found here.
WHAT AMENITIES ARE INCLUDED WITH ROOMS?
Room amenities at Surf & Sand Resort include:
CAN I SMOKE IN MY ROOM?
Rooms and suites are non-smoking. If there is evidence of the smoking of any substance in your non-smoking accommodation, you will incur a fee of $250 for standard rooms. Please note that e-cigs, vapors, hookahs, marijuana, etc. fall under our non-smoking policy.
CAN I SMOKE ANYWHERE ON THE RESORT?
The Laguna Beach City Council approved a ban on smoking and vaping in all public spaces that began June 23, 2017. The new ordinance bans smoking throughout the city. A fine of $100 is given for first violations and up to $500 for the third. The city already prohibits smoking at beaches and parks. For more information, please visit http://www.lagunabeachcity.net/resident/smoking.htm
WHAT ARE YOUR ROOM SERVICE HOURS?
Room service is available:
Daily 7 a.m. – 8 p.m. (serving breakfast, lunch and dinner)
WHAT ARE SPLASHES RESTAURANT’S HOURS?
Food & beverage services from Splashes are available for in-room/private balcony dining and packaged to-go dining, which can be enjoyed poolside.
Food & beverage services are available:
Daily 7 a.m. – 8 p.m. (serving breakfast, lunch and dinner)
WHAT ARE SPLASHES BAR’S HOURS?
Splashes Bar is currently closed until further notice. Our normal operating hours, when we are able to resume them, are:
Sunday – Thursday 11 a.m. – 11 p.m.
Friday & Saturday 11 a.m. – 12 a.m.
WHAT ARE PACIFIC PERK’S HOURS?
Pacific Perk is currently closed until further notice. Our normal operating hours, when we are able to resume them, are:
Daily 6:30 a.m. – 6 p.m. (Note: our hours are subject to change seasonally.)
WHAT LOCAL RESTAURANTS ARE OPEN?
For the latest updates on open restaurants during COVID-19, please click here.
WHAT ARE YOUR FITNESS CENTER HOURS?
The fitness center is currently closed until further notice. Our normal operating hours, when we are able to resume them, are:
Daily 6 a.m. – 10 p.m.
WHAT IS SURF & SAND RESORT’S CANCELLATION POLICY?
Currently—and until further notice—we ask for 24-hour notice of cancellation for full refund or rebooking for all individual reservations.
HOW MANY ROOMS ARE REQUIRED FOR A GROUP BLOCK AND WHO DO I CONTACT ABOUT THIS?
Six rooms or more are required for a group block. Request to speak with Sales/Catering for booking information. Call us at 844-489-3650 or email us at Surfsales@jcresorts.com.
DOES THE RESORT OFFER ENTERTAINMENT AT THE HOTEL?
We normally offer live music on weekends at 15FiftyFive. Hours and availability may vary depending on the season. Our entertainment schedule is currently on pause until we can safely resume our seasonal schedule.
IS LAUNDRY SERVICE AVAILABLE?
We offer laundry and dry-cleaning services. Please contact guest services for details.
LOOKING TO SIGHTSEE LAGUNA? CHECK OUT THE LAGUNA BEACH TROLLEY
We suggest checking visitlagunabeach.com/trolley for schedule availability and changes.