Travel Information: COVID-19 Update

Updated: April 26, 2022

Your health and safety are our priority.

Guests should review government guidance to confirm eligibility to travel to and stay at our Resorts.

Here are more details about the resort services currently available, as well as the safety and well-being measures in place.

Dining

Splashes fine dining restaurant and 1555 Lounge are open for indoor and outdoor dining.

• Splashes bar is open. Reservations are required, please call 949.376.2779.
• Pacific Perk and the adjacent retail boutique are open.

We want you to dine with confidence, knowing all proper precautions have been followed. Here is more information regarding our health and safety measures:

• Food preparation hygiene protocols are strictly enforced and include proper separation of personal workspaces for cooks and food handlers. Gloves are worn at all times while preparing food.
• We provide an option for room service to be contactless, including delivery and retrieval.
• Room service trays and commonly used items are sanitized after each use.

Pool & Beach
Our pool, which overlooks the beach, is open to enjoy at a limited capacity to ensure social distancing guidelines are observed by guests. Please note, holding lounge chairs for later use is not permitted.

Laguna Beach is opened with social distancing. For any potential updates on beach access, we encourage you to visit the Laguna Beach website here.

Spa
Aquaterra Spa and the fitness center are open for services.

Housekeeping
Guestrooms are rigorously cleaned and disinfected between stays. Out of respect for each guest’s comfort level, stay-over services are not being done at this time. If you would like to request your room serviced during your stay, please do so by contacting the front desk or housekeeping. We are excited to welcome you and appreciate your patience as we continuously evolve our operations as guidelines shift to ensure the comfort and safety of all our guests.

Other Facilities
Additional details on available services and operational schedules can be found here.

Reserve Your Stay
We can’t wait to welcome you back to Surf & Sand Resort.
To reserve your next stay, please call (855) 297-8129.

For weddings and group reservations, please contact (844) 489-3650 or email us at Surfweddings@jcresorts.com or Surfsales@jcresorts.com

YOUR SAFETY AND WELLBEING IS OUR PRIORITY
We have always taken great pride in delivering the highest standards in cleanliness and hygiene. We’ve supplemented those practices with a comprehensive system of enhanced health and safety protocols based on the guidelines set forth by the Centers for Disease Control, the California Department of Public Health, and the California Hotel & Lodging Association. We have also implemented the American Hotel & Lodging Association’s Stay Safe industry-wide initiative, developed under the guidance of an Advisory Council, comprised of industry leaders representing all segments of the hotel industry, and in conjunction with public health experts to advance best practices for protecting-against the coronavirus. Our rigorous, ongoing training program ensures a clean, safe and healthy environment throughout the resort for our valued guests and employees.

As government and health officials release new guidelines on hygienic and social distancing practices, we will adapt our own protocols with an abundance of caution for the safety of both our guests and our employees. The following outlines the precautionary measures currently in effect at the resort to protect against COVID-19. Each department has its own detailed set of procedures, which are based on expert guidance from leaders in sanitization and safety.

Throughout the Resort

• According to the California Department of Public Health guidelines, masks are no longer required for indoors and outdoors for all guests, regardless of vaccination status.
• We’ve increased the frequency of cleaning and disinfecting in all public areas, guest rooms, and back-of-house.
• All high-contact areas are cleaned with increased frequency. This includes surfaces such as counters, doorknobs, elevator buttons, light switches, handles, phones, handrails, tables, chairs, and tableware.
• Water temperatures are routinely monitored throughout the day to ensure the highest level of sanitization.
• Additional hand sanitizers and alcohol-based disinfectants are easily accessible by guests and employees and touch-less dispensers have been installed wherever possible throughout the resort.
• New signage has been posted to remind employees and guests to wash hands for at least 20 seconds as a key preventative measure.
• All seating has been adjusted to reflect social distancing guidelines set forth by the California Department of Public Health.
• The pool is monitored, tested, and cleaned daily by our certified pool technicians.

Arrivals and Check-Outs

• Virtual check-out is available via our TV system or by phone.

Rooms

• Rooms are thoroughly sanitized in accordance with health and government guidelines. Special attention is given to high-contact surfaces such as counters, handles, doorknobs, switches, faucets, remotes, alarm clocks, TVs, safety latches, trash receptacles, toilets, and shower handles, refrigerators and mini-bars.

Employees

• Consistency and thoroughness of safety and cleaning protocols are reinforced through ongoing training and internal communications to employees. Detailed documented standards are in place for each department and audits are constantly performed to ensure compliance.
• All employees practice thorough cleaning and disinfecting measures throughout their shift with an emphasis on frequency and consistency.
• We provide all employees with a flexible “stay home/stay healthy” schedule, encouraging those who may feel ill to remain at home.
• All employees are required to practice proper handwashing before delivering any food or item to a guest. Hand sanitizer is available throughout the front- and back-of-house.

Guests

• We have a clear line of the protocol in order to assist guests who may feel ill for any reason.
• Professional sanitization will be administered as needed to maintain the highest levels of safety and cleanliness.
• We encourage those who consider themselves a high risk to check with their personal health care professional before traveling.
• In addition to our COVID-19 safety protocols, Surf & Sand reserves the right to cancel the reservation of any symptomatic guests in order to protect the health of others.

Pets

• We know dogs are part of your family and we welcome those under 40 lbs. with a non-refundable $200 deep-cleaning fee.